insured.io Launches AI-Powered Virtual Claims Agent for Insurance Carriers

InsurTech company insured.io has launched "Claims AI," an AI-powered virtual claims agent designed to automate the First Notice of Loss (FNOL) process across voice and chat channels for insurance carriers.

Product Details

• Single conversational platform handling both voice and digital chat claims submissions
• Integrates policy search, claims intake, and workflow automation into one system
• Connects directly with insurers' core platforms for real-time policy data retrieval and claims submission
• Shared workflow allows carriers to operate voice and chat independently or together
• Supports English and Spanish out of the box
• Built by insurance domain experts, not by a generic AI company adapting to insurance

Performance Claims

Company cites industry research suggesting AI-powered claims technologies can improve productivity by up to 80% and increase classification accuracy by 30% versus manual workflows.

Strategic Positioning

The launch fits into insured.io's broader suite (policyholder portals, payment/policy IVR, messaging tools) and targets mid-sized carriers looking to modernize without full system replacement. Chief Product Officer Steve Johnson emphasized that "this AI agent was created by insurance experts who live and breathe insurance processes."