Double-billing for human seats and AI consumption collapses under procurement friction.
When legacy vendors layer usage-based AI fees on top of traditional user subscriptions, the resulting cost complexity and budget unpredictability drive buyers to pure outcome-based competitors.
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Layering complex usage-based AI consumption fees on top of legacy user licenses results in extreme pricing complexity and budget unpredictability that alienates enterprise buyers.
Legacy software vendors are creating customer resistance by attempting to charge for both human seat licenses and AI-driven transactional resolutions.
Layering base human seat fees with specialized AI copilot and usage overages creates an expensive, unpredictable double-billing friction point for buyers.